I recently took my chainsaw to the local dealer/agents in the South Cape, Topsaw, for a minor service. I was told that the expected price of such a service was in the range of R250-R400, which I accepted, with the clear instruction to phone me if any other problems were uncovered.
Upon calling to enquire about the progress of the service after a week, I was told that parts were on order and that the repair bill would be R1250! You can imagine my consternation. Times are tough, and I cannot honestly afford to pay that much.
Their report of the behaviour of the chainsaw after its service bears absolutely NO resemblance to the performance of the machine prior to the service, and I strongly believe that they have carried out this additional and expensive work unnecessarily. It is my considered opinion, in the light of disucssions with numerous friends and acquaintances who have suffered similar occurences at their hands, that Topsaw are no better than a bunch of thieves and con artists.
As a result, despite believing that Husqvarna makes a top-class chainsaw, I shall be selling the machine as soon as I have it back (though I fully expect there might be some further delays, obfuscation and additional expenses) in order to go and buy a Stihl, simply so that I never have to deal with this bunch of sharks ever again.
08 June 2009
A copy of my letter to Husqvarna South Africa: